Frequenlty Asked Questions

Will I meet you before you start?

Of course! Before taking on any new dog I will come to your home and have a chat with you about my services and what you require. This is a chance for you and your dog to get to know me and for me to find out all about your dog and their little quirks that make him or her so special! I will complete a new client form with you and also signpost you towards my insurance details, Enhanced DBS, qualifications etc. This visit is of course free of charge.

How many dogs are walked at anyone time?

I follow advice and guidance from the local council, The Dogs Trust and The Animal Welfare Act. I ensure I always have quality engagement with your dog and under supervised control. Our insurance also covers a maximum number of dogs so you can be assured that everything is covered.

How do you arrange picking up and dropping off my dog?

All dogs are collected and dropped of securely in our van in individual crates. The walk starts when we reach our destinations so your dog may be out of the house close to 90 minutes.

Do I need to be home when you collect or drop off my dog?

No. Some clients give me a spare set of keys which I hold on to. Your keys are locked away with no personal information on them linking them to your house. Other clients leave a set of keys for me in a safe place. Should your keys be lost or stolen I will inform you immediately and replacement of keys and a change of locks is covered by my insurance.

How can I keep track of how the walks are going?

At the end of the walk, photos and updates will be posted on the website. You will also receive direct communication from the walker to alleviate any concerns you may have. Please feel free to contact us if you would like more information at the end of your walk.

Where do you walk?

We will select a variety of walks to keep the dogs interested. We like to use open spaces to run and different hard surfaces to maintain the claws but not placing too much abrasion on the pads.

Do you walk dogs off the lead?

Generally yes, but only with your written consent. I never take dogs off the lead for the first couple of walks so I can test that they will come back to me, and only when I am comfortable that they will, will I then take them off.

Are there any breeds of dogs you wont take?

No. All dogs are assessed to see if a positive walking relationship can be achieved.

Do you take bitches in season?

Unfortunately bitches in season are unable to join the group walks. Please contact us to seek alterative solutions.

My dog is reactive, are you still able to walk him?

Reactive dogs will be unable to participate in group walks but can access individual walks.

What services do you provide for puppies?

Puppies usually need to go out about every 3-4 hours, so I can pop in twice during the day for 20 minutes to let out, feed, cuddle and play! I will also clean up any accidents. Once your puppy is fully vaccinated I can help them with his or her socialisation and introduce them to other dogs in a controlled manner.

What areas do you cover?

We cover most areas regarded as South Cheltenham

Leckhampton

Warden Hill

Hatherley

Cheltenham Town

Shurdington

The Reddings

Benhall

St Marks

Lansdown

Tivoli

The Park

Fairview

Please contact us to see what we can do for you and your pet.

What do you do in case of an emergency?

In the unlikely event that your dog falls ill or is injured, I will make contact with you immediately and also take your dog straight to a vet. We also carry a first aid kit with us at all times and one is left in the van. I also have completed the Dog First Aid Emergency Canine Care.

What happens in bad weather?

The rule of thumb is 'There's no such thing as bad weather only unsuitable clothing!'

In the unlikely event that walking could be hazardous to the walker or the dogs then alternative arrangements will be made.

Do you do walking out of normal ours and on Bank Holidays?

Unfortunately we do not offer weekend or Bank Holiday walks.

Are you insured?

Yes I am fully insured with Petplan Sanctuary. I can show you my insurance documents when we first meet to run through the comprehensive coverage.

What is your cancellation policy?

I appreciate that changes are sometimes unforeseeable. We would ask you give us as much notice as possible as there may be other clients who could use that space. A 50% fee may be applied if the cancellation is too late to offer the space to another owner.

How do I book?

Please go to the contact page and send an email with your preferences. New clients will have the introductory meet and greet before walks can commence.

Appointments