Privacy Policy

Cotswold Tail Trails Website and Business Privacy Policy

01 January 2023

At Cotswold Tail Trails we are committed to safeguarding and preserving the privacy of our visitors and clients. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

Changes to this privacy notice

We may change this privacy notice from time to time by updating this page to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes

Information We Collect

In running and maintaining our website and business we may collect and process the following data about you:

i. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

ii. Information provided voluntarily by you. For example, when you register for information or make a payment.

iii. Information that you provide when you communicate with us by any means – Messenger, email and WhatsApp

Most of the personal information we process is provided to us directly by you. Personal information is any information that that relates to an identified or identifiable individual. https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/key-definitions/what-is-personal-data/

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

i. To provide information to you that you request from us relating to our products or services.

ii. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

iii. To inform you of any changes to our website, services or goods and products.

If you have previously purchased services from us, we may provide you details of similar services that you may be interested in.

Where your consent has been provided in advance, we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our Cotswold Tail Trails website it may become necessary to transfer data that we collect from you to locations outside of the UK for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Disclosing Your Information

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@cotswoldtailtrails.co.uk

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

i. In the event that we sell any or all of our business to the buyer.

ii. Where we are legally required by law to disclose your personal information.

iii. To further fraud protection and reduce the risk of fraud.

Below are examples of where your details could be shared.

· We may need to share your personal information with our insurance company for example, where there is a serious incident, or a claim is to be made.

· We may need to share information about you with the RSPCA if there is an animal welfare issue.

· We may need to share information about you with the vet if there is an animal injury issue.

· We may need to share your information with Cheltenham Borough Council or the Safeguarding team. if we need to make a serious incident report.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Retention of your data

Your information is securely stored at Cotswold Tail Trails.

Unless we explain otherwise to you, we'll hold your personal information based on the following criteria:

For as long as we have reasonable business needs;

For as long as we provide products or services to you and then for as long as someone could bring a claim against us; or

To comply with legal and regulatory requirements or guidance.

We will then securely dispose of your information using approved data protection practices.

Your data protection rights

Here is a list of the rights that all individuals have under UK data protection laws. They don't apply in all circumstances so your request may not always be granted. If you wish to use any of them, we'll explain at that time if they apply or not, and if we will comply or not with your request, including the reasons why.

· Your right of access - You have the right to ask us for copies of your personal information.

· Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

· Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

· Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

· Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Access to Information

What is a subject access request (SAR)?

A subject access request, or SAR, is a written request to a company or organisation asking for access to the personal information it holds on you.

This is a legal right everyone in the UK has, introduced as the Data Protection Act 2018 (GDPR), you can make a subject access request for free

You can find more information here www.ico.org.uk

Please note that we reserve the right to charge a fee of £20 to cover costs incurred by us in providing you with the information.

Please contact us at enquiries@cotswoldtailtrails.co.uk or telephone 07999433382 if you wish to make a request.

You have the right to complain to the Information Commissioner's Office which enforces data protection laws. www.ico.org.uk

Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us via enquiries@cotswoldtailtrails.co.uk to exercise these rights.

Opting out of marketing

You can stop our marketing at any time by contacting us on the details below, emailing enquiries@cotswoldtailtrails.co.uk.

If you have any questions about this privacy notice, or if you wish to exercise your rights you can contact us by going to the Contact Us section of our website. Alternatively you can email us at enquiries@cotswoldtailtrails.co.uk or telephone 07999433382

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@cotswoldtailtrails.co.uk or telephone 07999333382

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk